Frequently Asked Questions

At Integrated Security Solutions in Oakdale, CT, we routinely receive the below questions from our clients.  Because of this, we have put together a helpful list of answers to these common questions.  If you have a question that is not covered below, you can always contact us by clicking here or by calling 860.442.2626.

Can ISS handle the electrical needs of a major contractor?

ISS has gained the project management know-how to effectively estimate cost and accurately gauge time needed to reach completion.

Do I need to know exactly what I want before I call ISS?

No. In fact, many of our clients call us before they have formulated a build or remodel plan, or developed thier safety plan. Due to our expertise we are an excellent resource for our customers and may suggest designs and materials not envisioned by our clients.

Can my alarm work with an internet phone?

VoIP (Voice over Internet Phone) is a service the Cable TV companies are offering, THIS IS NOT COMPATIBLE with your alarm system, according, to the Cable companies “it may work.” In the event of a real emergency “may work” is not good enough! If you are going to use VoIP you must maintain at least one regular telephone line through the Phone Company. VoIP may need additional battery backup to maintain communications in the event of a power outage, and we are not able to reliably communicate with your alarm panel to make changes from our office if you are using VoIP.

What if I have DSL?

DSL (Digital Subscriber Line) service is used for a high-speed Internet connection that uses a secondary channel over one of your existing voice grade telephone lines. WARNING: some types of alarm panels can be damaged by DSL signals, before having DSL installed we recommend you call us to see if your alarm is susceptible to this signal. If it is we can install a special DSL Filter in the panel. This must be done before you have DSL installed to prevent the DSL signal from scrambling your alarm system program.

Will my alarm work if I only have a cell phone?

You may now cancel your regular telephone service and “transfer/port” your existing telephone number to cell service. Canceling your regular telephone service will prevent your alarm system from communicating with the Central Station. We can still monitor using a cellular digital radio, call for more info.

How can I tell if my alarm system is working properly?

You can and should test your alarm system monthly to make sure it is communicating with the Central Station! You can do this yourself by staying in your house after arming the system and then tripping a zone by opening a door or walking by a motion sensor. When the siren rings you can then disarm the system and wait for the Central Station to call your house. Make sure you remember your password or the operator will dispatch the authorities.

What is a residential alarm test and inspection?

We recommend an annual, complete alarm system test and inspection. Our trained technicians will test the door and window contacts, walk test and adjust your motion sensors if necessary, clean and test your alarm system smoke detectors, test any other sensors you may have and check the system battery. We perform this service at a reduced rate (replacement parts are not included.

Integrated Security Solutions is the Largest Alarm System Company in New London County, CT and Middlesex County, CT – Serving Montville, Ledyard, New London, East Lyme, Norwich, Old Lyme, Waterford, Killingworth, Westbrook, Clinton, Essex, Deep River, Chester and Branford, CT

Top Choice for Home & Business Fire Alarm & Security Systems in CT
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"For 18 years I have been a constant and loyal customer of ISS. I was a customer of their partner, David Carlson, for many years before that as he was the best electrician I ever had the pleasure of working with. Their unique talents (there are others certified electricians on their team) allows for the most professional security and audio visual installs in the business. My previous security company, like a lot of players in that field , were unprofessional and unreliable when I most needed them. That has never been a problem for the ISS team as they are held to the highest standards in the industry. I use them personally at many locations (I wouldn't use anyone else), and their product line of security cameras, alarm systems, whole house audio/visual and home protection products has saved me thousands of dollars in insurance premiums (lots of their products allow for insurance premium reductions) and physical damages. On at least 3 occasions, in 3 different properties, their Water Cop installs have prevented massive water damage and alerted me to a problem before a costly fix was necessary. I whole heartily, without reservation, recommend ISS for anyone's security, audio/visual and home improvement projects."
- Bob Kaufman - Co founder and President Emeritus, Bob's Discount Furniture
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860.442.2626

Contact Integrated Security
Solutions of Oakdale, CT, Today!

388 Butlertown Rd,
Oakdale, CT 06370
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Integrated Security Solutions is your all-in-one solution for home security systems, business security systems, home alarm systems, business alarm systems, surveillance systems, smart home technology, access control systems, wifi installations and home theaters and whole house audio systems with 24/7 support. We are the largest installers of fire alarm and security systems in CT, servicing all of CT, including New London County, Middlesex County, Montville, Ledyard, New London, East Lyme, Norwich, Old Lyme, Waterford, Killingworth, Westbrook, Clinton, Essex, Deep River, Chester and Branford, CT.

Come experience Integrated Security Solutions and see why our clients say we're the best home security company and business security company in CT. Call 860.442.2626 for a free consultation today!

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